FAQ

How does Covenant Caregivers select its caregivers?

We receive new caregiver applications on a weekly basis.  In order to proceed to an interview , the applicant must have experience in providing care and companionship and be able to list at least 3 work-related references.  With these two initial criteria being met, the applicant is called in for an interview with our HR Director and at least one other manager.  Upon a successful interview and reference checks, the applicant will proceed to phase two of our screening process.

 

 

What screening tools do you use prior to assigning a caregiver?

In addition to the caregiver’s interview and professional reference checks, we conduct the following:

  • Drug Screen
  • Criminal History Record Check
  • Nurse Aide Registry Check
  • Driver License & Automobile Insurance verification

 

 

Is Covenant Caregivers insured and bonded?  

Yes, Covenant Caregivers is insured and bonded.  In addition to our thorough screening processes, Covenant Caregivers protects its clients by providing Workers Compensation and Unemployment Insurance coverage for all employees.  

 

 

Are your caregivers licensed?

Some caregivers  do possess a CNA (certified nurse aide) license while others do not.  Regardless of licensure, all caregivers must pass all screening tests and receive the required orientation and training. Most of our caregivers have many years experience providing personal care services.  

 

 

Do I have to sign a contract or commit to a certain amount of hours?

We require a service agreement which outlines the scope of our services as well as the cost.  The agreement may be terminated with as little as 24 hours notice.  Our minimum shift length  is 4 hours.

 

 

Where does Covenant Caregivers provide service?

In the Jackson, MS Metro Area, we will provide services for you wherever you are.   This includes hospitals, nursing homes, private residences, assisted living  and retirement communities, and Alzheimer’s/Dementia units.  

 

 

Can I meet my caregiver in advance?

With enough notice prior to needing a caregiver, a client may request an initial meeting where the caregiver and our Client Care Director will be present.  This meeting may be held at the location of your choice (i.e. client’s home, family member’s home or office, Covenant Caregivers office).

 

 

Are you able to accommodate emergency situations, such as an unexpected hospital stay or change in condition?

We take calls 24 hours a day.  For emergent situations, we will exhaust every option to find you a caregiver.  We maintain a large group of “as needed” caregivers that can often help us with last minute needs.

 

 

Is Covenant Caregivers a franchise or part of a larger corporate entity?

No, we are locally owned and operated.  This allows for a great amount of flexibility in providing service to our clients, something that is not always possible with similar franchised companies.

 

 

Do you employ your caregivers or are they contract workers?

Covenant Caregivers employs all its caregivers as W-2 employees.  What this means to you is:

  • Each caregiver is covered by Workers Compensation Insurance should an injury occur in your home
  • Social Security payments are made for each employee
  • All payroll taxes (employee & employer) are paid to the appropriate federal & state entities
  • Unemployment insurance is paid to both federal & state unemployment agencies
  • Each caregiver is bonded and insured